Streamlining BizOps, Aligning Teams, Designing Experiences Mediator & Problem Solver

I help small and mid-size organizations improve their processes, enhance operations, and align teams effectively.

With experience in business operations, customer experience, service design, and strategic development, I focus on optimizing systems, promoting team collaboration, and developing frameworks for long-term success.

Background in Hospitality, Real Estate, Events, and Innovation.

Former COO at Swissnex San Francisco – a global innovation technology accelerator, where I led “Future of Work” initiatives for the Swiss Government, converting an accelerator/co-working space into a next-gen collaborative space, and oversaw the production of hundreds of high-profile networking events and hosting luminaries from IDEO, NASA, Wikimedia.

Previously, as the Managing Director (GM) of a Luxury Property Rental company, I led the creation and development of a PMS, which evolved into a SaaS startup acquired by Hostfully.com. The software remains actively utilized and has earned multiple awards.

As a dual citizen from the US and France I’m bilingual. I hold a Juris Doctor degree from the University of Lyon, France (First in Class, 1997), and I served as an envoy for the Bar of Lyon at the UN International Criminal Tribunal for Rwanda.

● Certified Mediator by the San Francisco Bar Association
● Human Centered Service Design Certification, IDEO U